<!-- /********************************************************************************* * SugarCRM is a customer relationship management program developed by * SugarCRM, Inc. Copyright (C) 2004 - 2009 SugarCRM Inc. * * This program is free software; you can redistribute it and/or modify it under * the terms of the GNU General Public License version 3 as published by the * Free Software Foundation with the addition of the following permission added * to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK * IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY * OF NON INFRINGEMENT OF THIRD PARTY RIGHTS. * * This program is distributed in the hope that it will be useful, but WITHOUT * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS * FOR A PARTICULAR PURPOSE. See the GNU General Public License for more * details. * * You should have received a copy of the GNU General Public License along with * this program; if not, see http://www.gnu.org/licenses or write to the Free * Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA * 02110-1301 USA. * * You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road, * SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com. * * The interactive user interfaces in modified source and object code versions * of this program must display Appropriate Legal Notices, as required under * Section 5 of the GNU General Public License version 3. * * In accordance with Section 7(b) of the GNU General Public License version 3, * these Appropriate Legal Notices must retain the display of the "Powered by * SugarCRM" logo. If the display of the logo is not reasonably feasible for * technical reasons, the Appropriate Legal Notices must display the words * "Powered by SugarCRM". ********************************************************************************/ /********************************************************************************* ********************************************************************************/ --> <h1>Inbound Email</h1> <p>Use this option to view and create Group mail accounts. Group mail accounts are used to share emails with multiple users. </p> <p>This page displays the following information:</p> <ul> <li><span class="helpButton">Case Macro</span>. Set a macro to link an email with a specific case number. When users send an email from the detail page of a case, the case number appears as the subject line of the email. To customize the subject line, you can replace "CASE" with any text of your choice. </li><li><span class="helpButton">Save Raw Source</span>. To preserve the raw email source for imported emails in the database without stripping any of the specified tags, select <span class="helpButton">Yes</span> for the <span class="helpButton">Save Raw Source</span> option. </li><li><span class="helpButton">Number of Auto Responses</span>. Enter the number of auto-responses to send to a specific email address within a period of 24 hours. </li><li>A list of existing Group mail accounts. <ul> <li>To view the details of a Group mail account, click its name in the list. </li><li>To delete a Group mail account, on the Detail page, click <span class="helpButton">Delete</span>. </li><li>To delete multiple mail accounts from the list, select them from the list and click <span class="helpButton">Delete</span>. </li></ul> </li><li>A Mass Update panel to activate or inactivate multiple Group mail accounts. Select the mail accounts from the list, change their status in the Mass Update panel, and click <span class="helpButton">Update<span class="helpButton">. </span></span></li><li>A Shortcuts menu that displays the following options: <ul> <li><span class="helpButton">All Mail Accounts</span>. Click this option to navigate back to the Inbound Email home page from the detail page of a Group mail account.</li> <li><span class="helpButton">Monitor New Mail Account</span>. Click this option to create a new Group mail account. </li> <li><span class="helpButton">Schedulers</span>. Click this option to view scheduled jobs.</li> </ul> </li></ul>